Would you like to purchase a 2 year service agreement today?
No, I would not. Why? because the darn thing is going to break in 2 1/2 years and then I’ll feel stupid. I went to buy a new cordless phone over the weekend. It was to replace a cordless I’d had for about 8 years, which lasted a long time, but the batteries were pretty dead and would only hold a charge for a short while. It was time for a bit of an upgrade anyway. I declined the 2 year service contract on that item, figuring the cost was not worth it (about 20% of the purchase price). I was pretty disappointed to read the included documentation (yes, I read the manuals, it’s amazing what you can learn) said the battery was only expected to last one year!
Then, yesterday, I noticed something funny in my shoe. I was pissed to find that my orthotics had broken. It’s such a pain to get a new pair, and they’re really necessary if I want to avoid foot pain, especially when I’m walking a lot. Calling the doctor, I find out they are under warrantee for 2 years. Which does me no good, since I got them about 3 1/2 years ago… which was 3 years after the last pair broke… but that was about 10 years since I got the first (original) pair. The original pair lasted almost a decade and some major abuse, but I came to find out that they no longer made them out of that material because it was no longer allowed to be manufactured in the US. Why? Who knows! Probably because it never broke!
What happened to durability?